Hi, I have a very simple workflow i.e my leadmagnet gets the subscriber’s name and email for a Free Guide. When the subscriber then clicks to get the guide a message says…very welcome, thanks for subscribing etc. and you’ll get an email for me shortly. Not long after that an email will ask if you requested this info(double opt-in). You clicks Yes and then another message…give it a minute and you’ll get your Free Guide. And then a Big Ole Nothing. I cant get that next step fired. My automated workflow is literally two steps(1) get the subscriber (2) send the guide. That is it. Any advise is welcome.
Hello Joachim,
Welcome in! Are you getting reports from subscribers they aren’t getting anything after signing up, or are you testing and not receiving anything?
If you haven’t done so already, you can delete yourself off the list then sign up again to test the flow; if you try to sign up again and are already on the list the Workflow won’t send again.
If it still isn’t working, you can reach out to our Customer Solutions team and we can check your account and test on our end as well.