Is it possible to pause and restart a campaign so subscribers get the messages at a more convenient time of the day?
Hi Lisa! You are able to pause a Campaign, and then reactivate it at a later time/date. Was there a reason you were looking just to pause and reactivate it versus changing the send time for the messages moving forward?
When you pause a Campaign, new subscribers cannot enter it while it’s paused and when you reactivate the series it will pick up where it left off.
From our guide: If the campaign is paused for longer than the total time on a Wait action, the action following the wait will take place immediately upon unpausing the campaign. If there is a send window in place, the action will take place at the next available send window after the campaign is unpaused.
We also have a guide for what to be aware of when making changes to your Campaign. We are happy to take a look at your campaigns and account specifically, so if you need more specific help around your Campaign and send times please reach out to our team and we can help!
Hey Amanda,
I’ve since added to my campaign to be a complete Welcome package. I do have the free version therefore I just expanded on my campaign.
When I reactivated, the continued steps were sent too late in the day. Once the welcome package is complete, I will manually send messages as needed.
I need to be certain that when a new subscriber hits the campaign, the 1 day wait will send earlier in the day versus current 7pm.
Thanks
Lisa