Hi guys,
I was wondering why some of my subscribers in my email list no longer get my emails? I have one subscriber who according to your stats opened my email 100% of the time but for a month already hasn’t recieved any of my emails?
Patrick
Hi Patrick,
It’s important to start this discussion with what “open rates” actually measure. An “open” is measured by whether or not a particular image in the email is loaded. These can be humans, machines, or email clients like Mail on iOS and MacOS pre-caching an image in the background for faster loading when the human actually reads the email later.
Why a specific subscriber isn’t receiving your emails could be any number of different things and it’s hart to troubleshoot without knowing the email addresses and the specific list from your account that your inquiring about. Please file a report with our team and reply to the first response you get. Log Into Your AWeber Account
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