If subscribers are having trouble joining your email list, don’t worry! The issue may be related to how your sign-up form or third-party integration is set up. Here are a few common reasons why sign-ups might not be going through:
- The Third-party form or integration is not connected correctly to your email list
- The subscriber is using a role-based email address (e.g., ‘info@’ or ‘support@’ for example)
- Previous delivery issues with their email address
A quick way to check if it could be an issue with your set up is signing up yourself using the same form. If your signup goes through successfully, the issue may be specific to the subscriber’s email or their form submission method.
Still not sure what might be the cause? Our Customer Solutions team is ready to help you:
- Investigate potential integration or form issues
- Check for any issues with the subscriber’s email address
- Guide you on adjustments to ensure a smooth sign-up process
Reach out to us anytime—we’re here to help you grow your list with ease!
Got more questions about your sign-up process or integrations? Ask away!