When someone signs up to my emails the email is unsubscribed instantly

Ask a Question
1

Hi everyone,

So, I’ve created two new lists. For some unknown reason as soon as someone enters their email and subscribes, they are automatically unsubscribed. I’ve tried it using my own email and it does the same…no confirmation email even comes through to my inbox to opt in for the emails - before anything even happens the email is unsubscribed. Other lists of mine are working fine, just not the two new ones I’ve created.

Regards
Harry

2

Hey Harry! When you’re testing your sign up, are you using a real name when signing up? If you are testing multiple times or aren’t using a real name the system may think your sign up is a bot sign up and you aren’t added/messages aren’t sent.

You can also reach out to our Customer Solutions team directly and we can look at your account and test your forms to see what else may be going on.