Some of my Unsubscribes show this: "This subscriber has been unsubscribed manually via the control panel."

Ask a Question
1

I did not unsubscribe these subscribers. Most of them have spammy looking names, so I’m assuming they are bad email subscribers.

My question is: what does it mean when they are tagged with “This subscriber has been unsubscribed manually via the control panel” since I did not unsubscribe them from the control panel?

And, yes, I DID change my password…

2

Welcome to the community, Sandi!

A subscriber may be unsubscribed via the control panel for a wide variety of reasons. However, the exact reason is not specified. Besides being unsubscribed by the list owner, a subscriber can be unsubscribed by our system for the following reasons amongst others:

  • They marked a message as SPAM
  • They were added to multiple AWeber mailing lists in a short space of time. This triggers a security feature to put a temporary block on the email address as this behavior is common with spam.
  • They are utilizing a program that unsubscribes them from mailing lists
  • Their inbox became too full to receive future messages so they were blocked from our system due to an internal message by their email program.

If you’re frequently seeing subscribers with strange names show up on your list and get unsubscribed in this way, then this is a good sign to evaluate your sign up source to ensure that there aren’t unwanted submissions, such as bot sign ups coming through. Here are some steps that you can take to prevent bot signups from reaching your list:

  • If you’re not using an AWeber form, make sure your form has a CAPTCHA installed (AWeber sign up forms include a CAPTCHA by default).
  • Enabling confirmed opt in will help to ensure that quality subscribers with real email addresses are signing up to your list.
  • If you notice the suspicious subscribers are coming from the same location, you may be able to block access to your site from that location through your web host.
2 Likes
3

You’re awesome, Justin.

Thanks for the welcome and the comprehensive answer. I’ll definitely make sure “enabling confirmed opt in” occurs moving forward (if not already done).

This is a very helpful answer!

2 Likes
4

Echoing Justin’s sentiments, just enabling confirmed optin will go a LONG way in keeping your list clean.

3 Likes