Inconsistent subscription issue

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1

Hi AWeber Support,

I’m having an inconsistent subscription issue and need help identifying what’s happening.

Setup:

  • AWeber landing page connected to a list

  • Campaign sends a welcome email with a PDF link

  • Confirmation is enabled

What works:

  • When I subscribe using Gmail on an Android phone, I receive the confirmation email, confirm successfully, appear in Subscribers, and receive the welcome email with the PDF.

What does NOT work:

  • When my someone else subscribes using Gmail on an iPhone (Safari / iOS):

    • She sees a message saying she is subscribed

    • She does not receive the welcome email with the PDF

    • Her email does not appear anywhere in the Subscribers list (not subscribed, not pending)

Important details:

  • We are using different Gmail addresses

  • Same landing page, same list, same campaign

  • No error messages are shown to her

Question:
Why would a subscriber see a successful subscription message but not be added to the list or receive emails, specifically on iPhone/iOS, while the same flow works correctly on Android?

Could this be related to iOS/Safari behavior, Apple privacy features, or Gmail handling on iOS?

Thank you.

2

Chantal,

From inside your account, please contact our Customer Solutions team with the specific email addresses of yourself and the user that isn’t receiving the message so we can look at the transaction logs and troubleshoot.

There are a number of possible reasons you might be seeing this and looking at specific emails is going to get you to a solution a lot faster.

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