# Subscriber name not filling in on email

**URL:** <https://community.aweber.com/t/subscriber-name-not-filling-in-on-email/257>\
**Category:** Ask a Question\
**Created:** [November 4, 2024, 6:12pm UTC](https://community.aweber.com/t/subscriber-name-not-filling-in-on-email/257 "2024-11-04T18:12:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Cheri\_Toledo](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.aweber.com/cheri_toledo/32/157_2.png) [@Cheri\_Toledo](https://community.aweber.com/u/Cheri_Toledo)\
**Post date:** [November 4, 2024, 6:12pm UTC](https://community.aweber.com/t/subscriber-name-not-filling-in-on-email/257/1 "2024-11-04T18:12:25Z")

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{{ subscriber.first\_name | capitalize }}

Is not working — not populating the email.

The old {!firstname\_fix} does not work either.

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<div class="post-metadata">

**Author:** ![tomkulzer](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.aweber.com/tomkulzer/32/18_2.png) [@tomkulzer](https://community.aweber.com/u/tomkulzer)\
**Post date:** [November 4, 2024, 6:21pm UTC](https://community.aweber.com/t/subscriber-name-not-filling-in-on-email/257/2 "2024-11-04T18:21:12Z")

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Welcome to the community Cheri!

If there are syntax errors in any merge personalization variables, none of them will merge. Please check your message for other variables that have typos.

If you’re unable to locate it, please [contact our team directly](https://aweber.com/contact-us.htm) so we can get your private details on the specific message that you’re encountering issues with to troubleshoot.

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<div class="post-metadata">

**Author:** ![Cheri\_Toledo](https://yyz1.discourse-cdn.com/flex009/user_avatar/community.aweber.com/cheri_toledo/32/157_2.png) [@Cheri\_Toledo](https://community.aweber.com/u/Cheri_Toledo)\
**Post date:** [November 4, 2024, 6:22pm UTC](https://community.aweber.com/t/subscriber-name-not-filling-in-on-email/257/3 "2024-11-04T18:22:21Z")

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Thanks, Tom.

I’m pulling it off of the subscriber info drop down menu.