We found out that the Welcome sequence that we had written was not going out for the last month. Instead, an old message was being sent out. One of us noticed the “Publish Update” button and pressed it. Well now, despite the trigger being on “New Subscribers,” the entire list was sent a new Welcome message.
How did this happen? The vast majority of the subscribers have already opened the old message. We found out about this when a subscriber we keep in the system to see what’s happening came into the company mailbox. The “subscriber” was new in 2014!
Now I need to make a small change to the current Welcome message, but am afraid to do so as I do not want to send out yet another email when I again publish.
Hello, when had you made the changes to the campaign and what exactly did you change? Did you swap out an existing message or did you add the new message as it’s own send message step?
If you can reach out to our Customer Solutions Team, we can then look at the account and see specifically what might going on in real time. When reaching out, let us know what list this is in, the name of the campaign/workflow, and the subscriber you noticed got the message.
Thanks!
The changes were made a day before the Update button was pressed. We swapped in a new message with a different discount code, verbiage, and pictures. I was trying to update to a new Welcome message with a new discount code for future subscribers.
I pressed the Publish Update button and, apparently, every single person in our list of “web-rt-optin-at-checkout” was emailed despite the trigger being “New Subscriber”. Everyone - that is not hyperbole or exaggeration. As we only have one campaign active, that should be easy to spot: “Welcome - current 4/2025”
I am confused about what you want. I am answering you but you are referring me to the Customer Solution Team. Are you going to help me or am I supposed to start a whole new communication with some other team and wait yet another day (at least) to get a response?
I must just say that using AWeber is beyond frustrating and your support is terrible. (1) No phone support or chat that actual responds, (2) No documentation, (3) No organized introduction that covers enough material to train anyone. Everything is search and read or search and watch but how am I supposed to know what to search for? Every time I do something I put my foot into a different trap and am stopped in my tracks trying to decode how AWeber works. Is your company going out of business and I should look elsewhere? i say this because you don’t seem to have enough people to cover the needed operations. I have been a software developer for over 35 years and always have had a documentation and testing team as well as support.
So now here I am simply trying to get a new welcome response established and also I want to send out a newsletter as part of a campaign that has follow-up emails, but I cannot do any of that because I don’t know how the program works because there is no training and no documentation. A bunch of loosely associated community responses and incomplete help from email is not documentation. My impression so far is two stars out of 5 for Google Reviews
Hello, I have followed up with you via email so we can continue the conversation and help get your issue resolved from there. If you have any other questions in the meantime, let me know.