# Campaign is sent but subscriber didn't get it

**URL:** <https://community.aweber.com/t/campaign-is-sent-but-subscriber-didnt-get-it/1538>\
**Category:** Ask a Question\
**Tags:** campaigns, subscribers\
**Created:** [May 15, 2025, 3:41am UTC](https://community.aweber.com/t/campaign-is-sent-but-subscriber-didnt-get-it/1538 "2025-05-15T03:41:30Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lisa\_Cuevas](https://avatars.discourse-cdn.com/v4/letter/l/f08c70/32.png) [@Lisa\_Cuevas](https://community.aweber.com/u/Lisa_Cuevas)\
**Post date:** [May 15, 2025, 3:41am UTC](https://community.aweber.com/t/campaign-is-sent-but-subscriber-didnt-get-it/1538/1 "2025-05-15T03:41:30Z")

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I recently upgraded to a paid version for segmenting. I paused my original evergreen welcome series and worked with Chris on my new welcome campaign. My campaign was sent, it says it was sent but after verifying with the subscriber, she only got the Thanks for Subscribing and none afterwards. The tags were put in place on end of sequence. What happened??

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**Author:** ![Mandy\_Kolassa](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Mandy\_Kolassa](https://community.aweber.com/u/Mandy_Kolassa)\
**Post date:** [May 15, 2025, 7:07pm UTC](https://community.aweber.com/t/campaign-is-sent-but-subscriber-didnt-get-it/1538/2 "2025-05-15T19:07:34Z")

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Hi Lisa, happy to help!

If a subscriber’s status is still marked as _pending_, they haven’t been added to your list yet and won’t receive the welcome email. They’ll need to confirm their subscription first. Since you’ve upgraded, you now have the option to disable the double opt-in if you’d prefer:  
🔗 [How to disable confirmed opt-in](https://help.aweber.com/hc/en-us/articles/204028716-Can-I-disable-confirmed-opt-in)

Another possibility is that the subscriber was added to your list _before_ the campaign was activated. In that case, they wouldn’t have been entered into the campaign flow.

Let me know if you’d like help checking this!

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**Author:** ![Lisa\_Cuevas](https://avatars.discourse-cdn.com/v4/letter/l/f08c70/32.png) [@Lisa\_Cuevas](https://community.aweber.com/u/Lisa_Cuevas)\
**Post date:** [May 15, 2025, 7:22pm UTC](https://community.aweber.com/t/campaign-is-sent-but-subscriber-didnt-get-it/1538/3 "2025-05-15T19:22:26Z")

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Thank you, but Chris helped me via Slack chat. We shall see in a few days if it works.